QUESTIONS, ANSWERED
The short version of everything — the lines, the couture room, pre-orders, the phone network, and the practical stuff. Anything else, the contact form reaches a human.
THE COUTURE ROOM & BESPOKE
What makes a piece OPM Couture?▾
Three criteria, no exceptions: at least 60% hand-sewn, cloth from the world's finest mills, and the Signature Finish label. Every couture piece ships with a numbered certificate of authenticity, hand-checked by the lead tailor. Limited runs — when a colourway is gone, it's gone.
Couture vs bespoke — what's the difference?▾
Couture is what we make: limited-run masterpieces. Bespoke is what we make for you — a one-on-one commission built around your measurements. We handle the design, fabric sourcing and tech pack; turnaround is usually 14–21 working days, with 50/50 split payments available on every commission.
How do the 50/50 payment terms work?▾
Pay 50% to secure the piece, the remaining 50% within 14 days via a secure link sent to your phone. Pay in full up front on pre-orders and you qualify for cash-back rewards in gift-card form.
THE MOVEMENT
What are the WhatsApp tiers?▾
Three. The public channel — free, open to all, for drops, restocks and factory footage (your number stays 100% private). Platinum VIP — invite only, direct pre-order links and near-wholesale pricing. And the support & affiliate line — one-on-one help for OPM.NET users and brand affiliates.
How does the loyalty programme work?▾
Join on your first purchase and the rewards start immediately. Consistent activity earns Platinum — the VIP WhatsApp group and wholesale rates. Cash back for inviting friends, tagging us on socials or sharing posts; convert cash to points or points to cash, instantly.
What is the OP Collective?▾
The creative heartbeat of the brand — luxury streetwear folded together with music and art through our collaborations. Every partner came through the open door; if you're building something, start the conversation.
OPM MOBILE (OPM.NET)
What is OPM.NET?▾
The tech arm: one flat rate to call any landline or mobile worldwide, no roaming charges across the UK, EU, USA, Africa, Dubai and Jamaica. Encrypted and privacy-first — no registration needed for top-ups, and you can buy handsets or credit with cryptocurrency. Dual-SIM ready: keep your local SIM, switch to OPM.NET when it matters.
QUALITY & CARE
How is quality controlled?▾
Every single garment is manually inspected — seams, zips, print — before packaging. All tech packs carry strict pre-wash shrinkage instructions so the fit you buy is the fit you keep.
How should I care for my pieces?▾
Cold wash, air dry. That preserves the fabric and the finish — full instructions are on each garment's interior tech label and its product page.
How do I find my size?▾
Every product page carries a size guide. Between sizes or unsure — ask us; sizing advice is part of the service.
ORDERS, SHIPPING & RETURNS
What payment methods do you take?▾
All major debit and credit cards, Shop Pay, Klarna — and crypto (BTC, ETH, USDT).
How long does delivery take?▾
Standard UK delivery is 3–5 working days; express options at checkout. We ship worldwide with full tracking — you'll get the tracking link by email at dispatch.
What's the returns policy?▾
30 days, unworn, unwashed, tags attached. Contact us to start a return and we'll walk you through it.
Do I need an account?▾
No — guest checkout works. But an account tracks your orders and opens the member benefits, including the loyalty programme.