Frequently Asked Questions
1. The OPM Collective: Collaborations & Culture
* What is it? The creative heartbeat of our brand, merging luxury streetwear with global music and art through our OP Collective.
* Brand Partners & Projects: Our influence is seen in strategic collaborations and projects involving New Balance, Nike, Adidas, Levi's, Converse, Dolce & Gabbana, Bulgari, Hugo Boss, Coach, and Vogue.
* Tech & Lifestyle: Innovative collaborations with Beats by Dre, Google Pixel, and Nespresso.
* The Sound: We work closely with artists like Dave, Stefflon Don, and Koffee, alongside our official signature artist DJ B3 (Lee B3 Edwards).
2. OPM Couture: High Fashion Artistry
* Definition: Our most prestigious line where streetwear meets high-end dressmaking.
* The "Elite 3" Criteria: Every piece is hand-crafted (60%+ hand-sewn), uses exclusive materials from the world’s finest mills, and features a Signature Finish label.
* Couture vs. Bespoke: Couture represents our limited-run masterpieces; Bespoke is a 1-on-1 service built around your specific body measurements.
* Exclusivity: Platinum members get first refusal on these extremely limited, hand-finished drops.
3. The Three OPM WhatsApp Tiers
* Tier 1: Public Channel (Free): Open to all for broadcast news, restock alerts, and factory footage. Your number remains 100% private.
* Tier 2: Platinum VIP Pre-Order (Invite Only): Reserved for Platinum members. Features direct pre-order links and near-wholesale pricing.
* Tier 3: Support & Affiliate Line: Dedicated 1-on-1 help for OPM.NET mobile users and brand affiliates.
4. Pre-Order Service & 50/50 Splits
* How it Works: Secure upcoming drops before the general public via our WhatsApp tiers.
* 50/50 Split Payment: Pay 50% now to secure your item and the remaining 50% in 14 days via a secure link sent to your phone.
* Full Payment Rewards: Pay in full for pre-orders to qualify for high-value Gift Cards (e.g., £300 off your next spend) as an automatic "Cash Back" reward.
5. OPM.NET Mobile Network
* One Price Global: A single flat rate to call any landline or mobile worldwide.
* No Roaming Charges: Use your data and minutes in the UK, EU, USA, Africa, Dubai, and Jamaica with no extra fees.
* Privacy First: Encrypted service with no registration required for top-ups.
* Crypto Ready: You can buy phones (like the S25 Ultra) and top up your credit using Cryptocurrency.
* Dual-SIM Ready: Keep your local SIM (like EE) and switch to the OPM.NET encrypted network for secure global access.
6. Loyalty Program: Standard to Platinum
* Standard Level: Join on your first purchase and receive an instant 50% discount code for your next order.
* Platinum Level: Earned through consistent activity. Grants access to the VIP WhatsApp group for wholesale rates.
* Cash Back System: Earn rewards for inviting friends, tagging us on socials, or sharing posts. Convert cash to points or points to cash instantly.
7. OPM Bespoke Service
* Custom Design: A 1-on-1 experience to create a one-of-a-kind garment from scratch (e.g., the Prestige or Elite Standard editions).
* The Process: We handle the design, fabric sourcing, and tech pack creation.
* Turnaround: Usually 14–21 business days. 50/50 split payments are available for all bespoke commissions.
8. Quality, Manufacturing & Care
* Hand-Checked Guarantee: Every single garment is manually inspected by our manufacturers for seams, zippers, and print quality before packaging.
* Pre-Wash Shrinkage: All tech packs include strict shrinkage instructions for our manufacturers to ensure your fit stays perfect after home laundering.
* Care Advice: We recommend washing in cold water and air drying to preserve luxury fabric integrity.
9. Payments, Shipping & Returns
* Payment Flexibility: We accept Crypto (BTC, ETH, USDT), Klarna, Shop Pay, and standard debit/credit cards.
* Shipping: UK standard is 3–5 business days. Full international tracking is provided.
* Returns: 30-day return policy on unworn, unwashed items with tags attached.
OPM COUTURE | CERTIFICATE OF AUTHENTICITY
(To be printed on premium heavy-weight cardstock with gold foil accents)
ONLY POSITIVE MOMENTS
EST. LONDON
ITEM DESCRIPTION: _____________
COLLECTION: OPM COUTURE / COLLECTIVE
UNIQUE SERIAL NO: #OPM-_______
AUTHENTICATION DETAILS:
* [ ] Hand-Checked: Verified by Lead Tailor
* [ ] Fabric Origin: Certified Premium/Limited Run
* [ ] Craftsmanship: Hand-finished to OPM Couture Standards
GARMENT CARE & INTEGRITY:
This garment has been manufactured following strict Pre-Wash Shrinkage Protocols. To maintain the artistic integrity and luxury finish of this piece, please follow the specific laundering instructions provided in the interior tech label.
SIGNATURE OF AUTHENTICITY:
Signed,
OPM Clothing Ltd Design Lead
WELCOME TO THE FAMILY
Orders & Shipping
How long does delivery take?
Standard UK delivery takes 3–5 working days. Express options are available at checkout.
Do you ship internationally?
Yes, we ship worldwide. International delivery times vary by destination.
How can I track my order?
Once your order has been dispatched, you'll receive a confirmation email with a tracking link.
Returns & Exchanges
What is your returns policy?
We accept returns within 30 days of purchase. Items must be unworn, unwashed, and in their original condition with tags attached.
How do I start a return?
Please contact us via our Contact Us page and our team will guide you through the process.
Products
How do I find my size?
Each product page includes a size guide. If you're unsure, feel free to reach out to us for advice.
Are your products ethically made?
Yes, we are committed to responsible sourcing and ethical manufacturing practices.
Payments
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and Shop Pay.
Is my payment information secure?
Absolutely. All transactions are encrypted and processed securely through Shopify Payments.
Account & Support
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders and access exclusive member benefits.
How can I contact you?
Visit our Contact Us page and we'll get back to you as soon as possible.
